| 1. |
Please
check the office you visited most recently? |
Grand Rapids
Lansing
Kalamazoo
Marquette
Never Visited |
| 2. |
In what capacity were you visiting the court? |
(if other please specify)
|
| 3. |
How often do you visit the court in an average month? |
|
| 4. |
How
easy or difficult was it to find the courthouse?
|
(1 is Very Easy, 5 is Very Difficult)
|
| 5. |
How
easy or difficult was it to find parking?
|
(1 is Very Easy, 5 is Very Difficult)
(If you paid for parking, how much does it cost you each court visit?)
|
| 6. |
How easy or difficult was it to comply with the security measures?
(i.e. going through the magnetometer, etc.)
|
(1 is Very Easy, 5 is Very Difficult)
explain
|
| 7. |
How
easy or difficult was it for you to find your way around the building?
|
(1 is Very Easy, 5 is Very Difficult)
explain
|
| 8. |
How
would you rate the cleanliness of the building?
(i.e. restrooms, courtrooms, etc)
|
(1 is Excellent, 5 is Poor)
explain
|
| 9. |
What service(s) did you use while at the court? |
(Check all that apply)
Cashier
Copy Service
New Case Filing
Subsequent Filing
Record Inquiry/Viewing
Record Search
Request Forms
Immigration/Naturalization
(If other please specify)
|
| 10. |
Overall, how would you rate the employee who waited on you most recently? Indicate what section they were in. |
Section:
(other)
Employee Name:
Friendly/Courteous:
(1 is Excellent, 5 is Poor)
Competence/Helpfulness:
(1 is Excellent, 5 is Poor)
Speed/Efficiency:
(1 is Excellent, 5 is Poor)
Overall:
(1 is Excellent, 5 is Poor) |
| 11. |
How
long did you have to wait? |
|
| 12. |
How
do you regard the amount of time you waited |
(1 is Short, 5 is Long)
|
| 13. |
Overall, are you satisfied with the ease of conducting business with the court? |
(explain)
|
| 14. |
Do you find the court's internet web-site helpful? |
What additional information would you find helpful?
|
| 15. |
Do you have any comments or suggestions regarding the U.S. District Court? If so, please indicate in the space provided. |
|